SanCCS
Enhance Your Call Center Efficiency and Customer Satisfaction with the Best Call Center Software in UAE
Discover outstanding features with the advanced Call Center Software in UAE. This Calling Software for Call Center in UAE transforms your business into an efficient and sophisticated operation.
Access multiple dialing options including progressive, predictive, manual, and preview modes.
Real-time monitoring, agent productivity dashboards, dynamic call disposition with color coding, case assignment tools, agent scoring, and audit sampling.
Generate comprehensive reports on performance, attendance, call logs, and more.
Calls are assigned based on agent availability, skills, category, and other parameters.
Enable click-to-call functionality on your website and internal CRM.
Integration with WhatsApp, Viber, social media, email, Facebook, SMS, and video calling.
Seamlessly connect with over 20 third-party CRMs, including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, and more.
Our Dialer for Call Centers in UAE features automated callbacks for missed calls, enhancing customer outreach.
Monitor live agent status and gain better insights through hosted contact center solutions, including call monitoring with speech analytics. Elevate your customer service with our cloud call center solutions in UAE.
This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.
This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.
Work from anywhere with a mobile agent app, allowing agents to log in, set availability, and manage customer calls with full call center functionality. This is the top Call Center Software for businesses in UAE.
SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in UAE.
SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in UAE.
Enhance productivity and insights by integrating SanCCS Contact Center Software in UAE with CRMs like Zoho, Salesforce, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger, and more.
Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.
Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.
Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.
I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.
Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
While offering Call Center Software we intensely care about the people we work with and the products we create.
Trusted by Global Brands
Flexibility & Control
Excellent Integration
Experience of 25 Years
Reliable & Secure
SanCCS provides a comprehensive Call Center Solution in UAE, designed to enhance call center operations with state-of-the-art features and seamless integrations.
Our Contact Center Software in UAE offers improved efficiency, real-time analytics, omnichannel support, and seamless CRM integrations.
Call routing in SanCCS’s Call Center Software in UAE is optimized based on agent availability, skills, and other criteria for efficient distribution.
Yes, SanCCS’s Calling Software for Call Centers in UAE integrates with over 20 third-party CRMs, enhancing productivity and insights.
IVR (Interactive Voice Response) in our Dialer for Call Centers in UAE facilitates automated caller interactions, improving efficiency and customer experience.
Our Dialer for Call Centers in UAE provides live monitoring, productivity dashboards, and quality modules to track and improve agent performance.
Yes, our Call Center Solutions in UAE are customizable to meet the unique requirements of various businesses.
Our Call Management Software in UAE supports omni channel communication, enabling seamless interaction across platforms like social media, email, SMS, and more.
We implement rigorous security protocols to safeguard sensitive customer data in our Call Center Software in UAE.
Our Call Management Software in UAE is designed to be highly scalable, adapting to the growth and evolving needs of your business.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.